Refund and Returns Policy

1. General Policy

At LushGoods we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the terms outlined below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns or refunds must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Items

• Items must be unused, unworn, and in their original packaging.
• All tags, labels, and accessories must be included.
• Products that are damaged, defective, or incorrectly shipped are eligible for return regardless of condition.

3. Return Process

3.1. Initiating a Return

To start a return, contact our Customer Support team at [email protected] or call +1 (407) 982-5763. Provide the following information:

• Order number
• Reason for return
• Preferred resolution (refund or exchange)

3.2. Shipping the Return

Once approved, you will receive a Return Merchandise Authorization (RMA) number and instructions for shipping. You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong or defective item).

4. Refunds

4.1. Method of Refund

Refunds will be issued to the original payment method within 7–10 business days after we receive and inspect the returned item.

4.2. Non‑Refundable Items

• Gift cards
• Personalized or custom-made products
• Final sale items marked as “non‑returnable” at checkout

5. Exchanges

If you prefer an exchange for a different size, color, or product, please indicate this when you contact support. Exchanges are subject to product availability.

6. User Responsibilities

• Provide accurate contact and order information.
• Package the item securely to prevent damage during transit.
• Retain proof of shipment until the return is fully processed.

7. Legal Disclaimers

LushGoods does not assume liability for any indirect, incidental, or consequential damages arising from the use of our products. Our liability is limited to the purchase price of the returned item, subject to the conditions set forth in this policy.

8. Contact Information

If you have any questions regarding this Refund and Returns Policy, please reach out to us:

• Email: [email protected]
• Phone: +1 (407) 982-5763
• Mailing Address: 7183 Southeast 20th Boulevard, Orlando, Florida 32833, United States